January & February 2025: New Features and Enhancement Updates

We’re delighted to share a series of powerful new features and enhancements updates to our platform, rolled out in January and February 2025. Explore these significant updates in depth as we demonstrate how they can transform your business operations and deepen customer engagement. Join us for an insightful overview and see how these advancements are tailored to elevate your success.

What’s New in January 2025?

1. [Sales Channel] Grow Your Business with Zalora Philippines
2. [Sales Channel] Expand Your Business with FairPrice Singapore
3. [AI Business Analyst] Enhance Customer Support and Elevate Analytics Reporting
4. [Overcharged Shipping Fee Claim] Streamline the Process of Tracking and Claiming Overcharged Fees

Essential Feature Enhancements You Need to Check Out

January 2025

1. [Marketplace Order Return Management] New “Received Quantity” Feature
2. [Marketplace Pricing Management] Now Supports Shopee (Taiwan & Philippines), Lazada Philippines and TikTok Philippines
3. [Landing Page] Boost Purchases with Add-on Product
4. [Webstore] Simplify Login with Facebook and Google
5. [Fulfillment Center] Introducing 4 New Fee Types
6. [POS] Streamline Checkout by Displaying Store Credit and Enabling Auto Receipt Printing
7. [Xero] New “Sync Customer Info” Setting

February 2025

1. [168 Live] Enhance Product and Inventory Management Features
2. [Gift with Purchase] Now Supports Unicart & Zalora
3. [Webstore] Enhance Customer Browsing Experience with New “Extra Button” Setting
4. [Order Processing] New Insurance Option for Ninja Van Shipments for Webstore Orders
5. [POS] Streamline Operations with New Dashboard Builder

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What’s New in January 2025?

1. [Sales Channel] Grow Your Business with Zalora Philippines

We’re excited to announce the launch of our new sales channel—Zalora Philippines! By connecting with Zalora Philippines, you can significantly increase your brand visibility and sales. Grab this opportunity to expand your eCommerce business and strengthen your brand’s presence in the Philippines.

Integration support includes:

• Product Sync 
• Bulk Inventory Linking 
• Bulk Copy Listing 
• Order Sync 
• Order Processing
• Analytics

2. [Sales Channel] Expand Your Business with FairPrice Singapore

We are thrilled to introduce another powerful sales channel based in Singapore—FairPrice, which has been launched as a new channel for business growth. This presents an excellent opportunity to tap into a well-established market, enhancing your reach and increasing sales in Singapore.

Integration support includes:

• Product Sync Back
• Edit Information (related to offer)
• Inventory Linking
• Edit Parent iSKU Price
• Order Sync
• Analytics

3. [AI Business Analyst] Enhance Customer Support and Elevate Analytics Reporting

Introducing AI Business Analyst – an intelligent, AI-driven solution designed to enhance your customer support and analytics reporting. With this app, you can swiftly resolve customer queries while also gaining valuable insights through comprehensive analytics reporting. 

There are some example questions to help you engage with the AI chat as shown below. Additionally, you can easily access details about system orders, items, channels, and customer data in the right section of the interface.

What are you waiting for? Leverage the power of AI Business Analysts to analyze data and generate detailed insights, empowering you to make informed decisions and enhance your operational efficiency.

4. [Overcharged Shipping Fee Claim] Streamline Process of Tracking and Claiming Overcharged Fees

Introducing Overcharged Shipping Fee Claim, a powerful feature designed to help you easily monitor Shopee shipping fee discrepancies, ensuring accuracy and efficiency while saving you valuable time. With this app, you can effortlessly track discrepancies, submit accurate claims, and seamlessly export the required files for submission.

However, to use the Overcharge Shipping Fee Claim, you must also enable the Payment Reconciliation data sync. Next, select the orders for which you want to process and proceed with the Overcharged Shipping Fee Claim. Lastly, from the SiteGiant One App, you can fill in all the required information and submit it.

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Essential Feature Enhancements You Need to Check Out

January 2025

1. [Marketplace Order Return Management] New “Received Quantity” Feature

We’ve rolled out the new “Received Quantity” feature under Marketplace Order Return Management, enabling you to effortlessly record the quantity received from a returned parcel before performing stock-in.

Here’s how you can perform this action:

• Update the Received Quantity.
• Tick the “Return parcel has been received” box.
• Enter the Restore Quantity to proceed with stock in.

2. [Marketplace Pricing Management] Now Supports Shopee (Taiwan & Philippines), Lazada Philippines and TikTok Philippines

We’re excited to share that Marketplace Pricing Management now supports Shopee (Taiwan & Philippines), Lazada Philippines, and TikTok Philippines!

This enhancement enables you to seamlessly manage and optimize your pricing strategies across these marketplaces, broadening your market reach and improving competitive positioning.

3. [Landing Page] Boost Purchases with Add-on Product

The “Add-on Products” feature is designed to enhance the shopping experience by offering customers the opportunity to discover and add complementary items directly to their cart during the purchase of a main product through Landing Pages. This not only simplifies the buying process but also increases average order value and customer satisfaction.

4. [Webstore] Simplify Login with Facebook and Google

Customers can now effortlessly log in using their Facebook or Google accounts on our Webstore. We’ve added a new page under “My Account > Linked Account” where customers can link their Webstore accounts with Facebook and Google. This integration simplifies the login process, making it faster and more convenient for users to access their accounts. 

5. [Fulfillment Center] Introducing 4 New Fee Types

We’ve introduced 4 new fee types to enhance how you manage fee charges at the fulfillment center.

Let’s explore them:

a. Receiving Fee

Charged for items that complete the Stock-In process via Purchase Order, configurable for each Item Type Group.

b. Unpacking Fee

A flat-rate fee is applied to every return order received.

c. Item Receive Fee & Item Restore Fee

Applied to actions involved in receiving and restoring items, configurable for each Item Type Group.

6. [POS] Streamline Checkout by Displaying Store Credit and Enabling Auto Receipt Printing

(i) The enhancement to the checkout process now includes a new feature where the customer’s store credit balance will be displayed within the “Edit Store Credit” dialog. This update allows both customers and staff to view and manage store credits more efficiently during the checkout phase, ensuring a smoother transaction process.

(ii) A new “Automatic Receipt Printing” setting now allows you to print a receipt automatically after checkout. Ensuring that receipts are promptly provided to customers, reducing wait times and improving the overall efficiency of transaction handling.

7. [Xero] New “Sync Customer Info” Setting

As part of our feature enhancement, we have introduced a new setting called “Sync Customer Info” under Xero. This addition allows for the seamless synchronization of customer data between SiteGiant and Xero. When this setting is activated, any updates to customer information in our system will sync automatically with Xero, keeping details consistent and up-to-date on both platforms.

There are 2 ways to sync customers, based on:

• Customer Matching
• Order Billing Information

February 2025

1. [168 Live] Enhance Product and Inventory Management Features

a. Product Listing Enhancement

SiteGiant now supports the syncing of 168 Live products back to the platform. Currently, the feature supports “Sync Back All Products.” The Product Detail Page has been updated to allow only updates for tags and inventory linking.

b. Advanced Bulk Inventory Linking & Multi-Channel Inventory Tally

It now supports bulk inventory linking and tallies inventory across all sales channels to ensure accurate stock levels.

2. [Gift with Purchase] Now Supports Unicart & Zalora

The Gift With Purchase (GWP) feature has been expanded to include support for both Unicart and Zalora platforms, significantly enhancing your suite of promotional tools. This update broadens the scope of your marketing campaigns, enabling more strategic and effective promotions across a wider array of e-commerce platforms.

3. [Webstore] Enhance Customer Browsing Experience with New “Extra Button” Setting

Enhance your customers’ browsing experience with the “Extra Button” setting for product blocks. This new setting allows you to choose between a “See All” or “Show More” button to be displayed at the bottom of product blocks. 

By implementing this feature, you can provide a more tailored and seamless navigation experience, encouraging customers to explore your full range of products with ease.

4. [Order Processing] New Insurance Option for Ninja Van Shipments on Webstore Orders

With our latest feature enhancement, webstore orders that are shipped using Ninja Van can now include an insurance value option. This added layer of security ensures that your shipments are not only efficiently handled but also protected against loss or damage.

5. [POS] Streamline Operations Flow with New Dashboard Builder

We’ve introduced a new Dashboard Builder in SiteGiant POS, designed as a convenient shortcut for customizing the SiteGiant POS dashboard to streamline operations flow. This tool enables you to effortlessly rearrange the sequence of the main menu on the left and preview the adjustments on the right, ensuring that the layout is optimized for both tablet and mobile views.

SiteGiant provides many more features that can help to manage and 3X speed up your entire business operation.

Interested to know more?