According to the Malaysian Communications and Multimedia Commission (MCMC), the engagement of courier and logistics services has increased radically over these past few years. Generally, courier services and logistics are some of the significant industries that contribute the most towards economic growth as they provide more job opportunities.
When you conduct a business transaction with clients, one thing’s for sure that you will want to hear good feedback from customers. Good feedback indicates good service, happy customers, and in the long run, they will serve as your brand credibility and improve your sales. And the most effective way of achieving this result is by choosing the right courier at the right time. The reasons why choosing the right courier affect customer feedback is because buyers expect the goods to be delivered in a shorter time with good condition.
Here are 5 of the most common courier services that Malaysia sellers are using:-
1. Pos Laju
Pos Laju is known to have the highest network coverage nationwide with over 1000 outlet in Malaysia. For domestic courier service, Pos Laju offered their client with Next Day Deliveries and Same Day Deliveries for parcels that do not exceed 1Kg. Their rate is calculated based on zones (state to state) and weight. For instance, the rate charge per kg from Penang to KL is around RM7.40. For delivery of invaluable goods, insurance is an important necessity’. Users can either chose Insurance of Shield with charges of RM 0.60 or the Insurance of Takaful with RM1.50 per parcel.
Zone 1 – Local Town Delivery
Zone 2 – Within Peninsular Malaysia
Zone 3 – Between Sabah and Sarawak
Zone 4 – Between Peninsular and Sarawak
Zone 5 – Between Peninsular and Sabah
| Delivery times | 4.5/5 |
| Fees | 4/5 |
| Pick up facility | 5/5 |
| Track Shipment | 5/5 |
2. GD Express (GDex)
The service coverage of GDex is available widely in both east and west Malaysia. However, their outlets are lesser compared to Pos Laju. GDex offers both Same Day Deliveries and Next Day Deliveries services. Moreover, user can choose to insure their parcel with the liability coverage through ELC (Enhanced Liability Coverage) which cover from RM200 up to RM10,000 per consignment note. What makes GDex courier special is that their e-commerce service that allows the receiver to pay cash on delivery (COD). You can check out their delivery charges on their website.
| Delivery times | 4.5/5 |
| Fees | 3.5/5 |
| Pick up facility | 5/5 |
| Track Shipment | 5/5 |
3. Skynet
For a company that has been around the courier market for 15 years, Skynet is well known to be an e-commerce courier and owns and approximately 59 outlets in Malaysia. Skynet offers express delivery from starting of RM6.50. Their other service option also includes extended service hours, weekend and holiday service, remote areas service & diplomat service. Moreover, Skynet offers Sky-cover & Marine Insurance for both shipment and cargo. As for e-commerce solution, Skynet provides e-commerce user with tools such as inventory and stock control and return product solution with the benefits for cheaper shipping rates & shorter shipping times. You can check out their delivery charges on their website.
| Delivery times | 4.5/5 |
| Fees | 3.5/5 |
| Pick up facility | 5/5 |
| Track Shipment | 4/5 |
4. ABX Express
Being solely an experienced Bumiputras-owned company, ABX has been operating on 75 outlets for almost 29 years. ABX also offers both Domestic Express Package (DEP) & Domestic Parcel Express (DPX).
| Delivery times | 4/5 |
| Fees | 4.5/5 |
| Pick up facility | 4/5 |
| Track Shipment | 3.5/5 |
5. DHL E-commerce
DHL E-commerce is one of the newly established divisions that aims to assist e-commerce user by providing express service that includes Cash on delivery (COD) system and additional insurance to be sent on a reliable time frame.
| Delivery times | 4.5/5 |
| Fees | 4/5 |
| Pick up facility | 5/5 |
| Track Shipment | 5/5 |
If you are an ecommerce seller and currently looking for an ecommerce solution that comes with shipping aggregator services, check out SiteGiant as not only you can sell on webstore, marketplaces (Lazada, Shopee, 11street and more) and Facebook all at once, you can also integrate your order details with shipping aggregator services such as Shippop and EasyParcel!
